ZipSendr Terms & Conditions

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PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES (DEFINED BELOW) ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.

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Terms of Use

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Welcome to ZipSendr. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the "Services"). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at support@ZipSendr.com.

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These Terms of Use (the "Terms") are a binding contract between you, your company and ZipSendr, Inc. d/b/a ZipSendr. ("ZipSendr," "we" and "us"). You must agree to and accept all of the Terms, or you don't have the right to use the Services. Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy.

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Will these Terms ever change?

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We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the ZipSendr website, by sending you an email, and/or by some other means.

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If you don't agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us

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What about my privacy?

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ZipSendr takes the privacy of its users very seriously. For the current ZipSendr Privacy Policy, please click here.

The Children's Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at support@ZipSendr.com.

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What are the basics of using ZipSendr?

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ZipSendr's Services connects individuals and businesses to couriers that can provide on-demand and scheduled delivery services for sending documents and goods in town, nationally and possibly internationally. You may use the Services to schedule third-party gig-service drivers and/or couriers ("Carriers") and ZipSendr will provide you with the appropriate evidence of scheduling, driver information, tracking, and proof of delivery for your shipments. ZipSendr serves as an intermediary between you and your selected Carrier. ZipSendr does not transport or deliver shipments and ZipSendr is not a party to any contract you form with a Carrier to pick up, transport, or deliver your shipments.

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You may be required to sign up for an account and select a password and username ("ZipSendr User ID"). You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your ZipSendr User ID a name that you don't have the right to use, or another person's name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission.

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You represent and warrant that you are of legal age to form a binding contract (or if not, you've received your parent's or guardian's permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf). If you're agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity's behalf and bind them to these Terms (in which case, the references to "you" and "your" in these Terms, except for in this sentence, refer to that organization or entity).

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You will only use the Services for your own internal, personal, and business use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. You will ensure that the information you supply to us in connection with scheduling a delivery or otherwise ordering Carrier services is complete and accurate. If your use of the Services is prohibited by applicable laws, then you aren't authorized to use the Services. We can't and won't be responsible for your using the Services in a way that breaks the law.

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You will not share your account or password with anyone, and you must protect the security of your account and your password.

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You're responsible for any activity associated with your account.

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Your use of the Services is subject to the following additional restrictions:

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You represent, warrant, and agree that you will not use the Services, including without limitation contributing any Content or User Submission (each of those terms is defined below), or otherwise use the Services (or any Delivery services) or interact with the Services in a manner that:

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1. (a) Infringes or violates the intellectual property rights or any other rights of anyone else (including ZipSendr or any Carrier);

2. (b) Constitutes a breach of, or otherwise conflicts with, any Carrier terms, rules, or policies, or your agreements with any Carrier;

3. (c) Violates any law or regulation, including any applicable export control laws;

4. (d) Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable;

5. (e) Jeopardizes the security of your ZipSendr account or anyone else's (such as allowing someone else to log in to the Services as you);

6. (f) Attempts, in any manner, to obtain the password, account, or other security information from any other user;

7. (g) Violates the security of any computer network, or cracks any passwords or security encryption codes;

8. (h) Runs Mail list, Listserv, any form of auto-responder or "spam" on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services' infrastructure);

9. (i) "Crawls," "scrapes," or "spiders" any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);

10. (j) Copies or stores any significant portion of the Content;

11. (k) Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services.

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ZipSendr will be using third-party delivery partners to pickup and deliver goods, products, and items.  The drivers that the the third-party delivery partners contract with are independent contractors and responsible for delivery of the goods.  The partners and their drivers are background-checked and monitored on an ongoing basis. Drivers may identify themselves as drivers for ZipSendr, Skipcart, Point Pickup, Uber, among others.

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ZipSendr will be sharing order details with third-party carrier partners.  This includes names, addresses, emails, phone numbers, and delivery item details.  These details will be shared in the strictest of confidence and via electronic means which are encrypted and protected.

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Drivers are requested to identify themselves as picking up and delivering for ZipSendr.  Driver may or may not have uniform or identification as a ZipSendr driver.  Driver will have temporary access to electronic details of the order.  Driver will be able to show order details on their mobile device for identification of driver and order.  If there are any questions or concerns feel free to confirm with ZipSendr via, chat, text message, phone, or email.

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What are my rights in ZipSendr?

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The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the "Content") are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won't use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else's (including ZipSendr's) rights.

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ZipSendr will provide delivery as a service (“DaaS”) services and other services via ZipSendr’s proprietary delivery logistics and billing system and its associated web-based and mobile properties and apps (collectively, the “Platform”). If selected on the Onboarding Form, and subject to the terms of the Agreement, ZipSendr will arrange for the User to receive other products and services (collectively, the “Third Party Services,” and collectively with the Platform, DaaS and other services provided hereunder, the “Services” and each a “Service”) all of which are sold, designed, created, provided and operated by independent third parties (collectively, the “ZipSendr Partners”). ZipSendr may receive a fee or other compensation from a ZipSendr Partner in consideration of User’s use of any Third Party Service.

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You understand that ZipSendr owns the Services. You won't modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services.

The Services may allow you to copy or download certain Content; please remember that just because this functionality exists, doesn't mean that all the restrictions above don't apply – they do!

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ZipSendr Third-party Partners

ZipSendr and Third Party Services. ZipSendr does not provide any of the Third Party Services and has no ownership interest in any of the ZipSendr Partners.

ZipSendr is not Liable for Third Party Services. ZipSendr may delete, cease working with, cease supporting, change or add ZipSendr Partners without User's consent or notice to the User. ZipSendr is not responsible if a ZipSendr Partner makes any mistakes or if there is a delay, error or malfunction with respect to any aspect of the Third Party Services or if the Third Party Services fail to deliver or yield any particular result, capability or functionality. User uses each Third Party Service on an “AS IS WHERE IS” basis with all faults. ZipSendr makes no representations or warranties, and expressly disclaims all express or implied representations and warranties, regarding all Third Party Services including their accuracy, completion, up time, security, controls, fitness for a particular purpose and merchantability of such services. ZipSendr does not guarantee any minimum number of orders, revenue, functionality or capability arising from any or all of the Third Party Services. ZipSendr has no obligation to upgrade, update, patch, fix or maintain any Third Party Services.

User Content. In order for ZipSendr or the ZipSendr Partners to provide any Services hereunder, User may provide all logos, contact information and other content required by ZipSendr or the ZipSendr Partners. For the Term (as defined below) of the Agreement and for six (6) months thereafter, User hereby grants to ZipSendr a royalty-free, worldwide, sub-licenseable, transferable, fully paid-up, irrevocable right and license to use the User Content on the Platform, and for marketing and promotional purposes via any means now known or hereinafter developed. User owns all right, title, and interest in and to the User Content, subject to the license granted to ZipSendr herein. ZipSendr may remove User Content on the Platform at any time if it believes, in its sole discretion, that such User Content violates any applicable laws, infringes upon any third-party rights, or otherwise impacts the integrity, security or functionality of the Platform.

Payment Terms In consideration for User's access to the Platform and ZipSendr's performance of DAAS, Users will pay ZipSendr the fees set forth in the Onboarding Form (collectively, the “Fees”). If ZipSendr receives any fee or commission from a ZipSendr Partner, either User shall pay such fee or commission to ZipSendr or the ZipSendr Partner will pay such fee or commission to ZipSendr under a separate agreement between ZipSendr and such ZipSendr Partner. If User owes any fees or other compensation to any ZipSendr Partner in exchange for its receipt of a Third Party Service, User shall pay such fees or other compensation to such ZipSendr Partner under its agreement with such Third Party Partner.

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Responsibility for Loss or Damage; Additional Coverage

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You agree that the released value of each shipment tendered to ZipSendr using the Full-Service is no greater than $250 unless you specify a higher declared value, which is a reasonable value under the circumstances surrounding the transportation, and that ZipSendr shall not be liable for more than $250 for each such lost or damaged shipment unless you have mentioned the value as an additional level of loss or damage coverage in the notes through the ZipSendr app during the checkout process. Further, you agree that ZipSendr shall have no liability for the loss or damage of any shipment to be sent using the Self-Service Option, unless

ZipSendr offers and you have purchased a specified level of loss or damage coverage through the ZipSendr app during the checkout process. For clarity, any reimbursement for loss or damage hereunder may not exceed the total actual value of the original shipment, irrespective of the value declared or the maximum amount of loss or damage coverage purchased in the ZipSendr app. By declaring a value higher than $250 for a Full-Service shipment, or by declaring any value for a Self-Service shipment, you acknowledge that you may be required to pay some additional charge(s) at the rates set forth in the Services at the time of confirmation of a shipment to acquire loss or damage coverage up to the declared value. You may not declare a value in excess of $1,000 per shipment. If you declare value in excess of what is permitted under this TOS, it is your sole responsibility to timely request an adjustment to cover any additional charges. If you fail to do so, you will be liable for all additional Charges. A "shipment" as it is used in this section means all packages tendered for shipment in a single order or transaction, whether or not such order or transaction covers one or more discrete packages. Acceptance for shipment or receipt of payment for any shipment bearing a declared value above the limitations set forth herein does not constitute a waiver of any provisions of this TOS.

Subject to the foregoing limitations, ZipSendr's shall not be liable for loss or damage.  The Carrier’s liability for loss or damage to a shipment shall be the lower of (a) the actual purchase price or (B) the reasonable cost of repair or replacement of the lost or damaged shipment, in each case as shown by reasonable supporting documentation.

Notwithstanding the foregoing, ZipSendr shall not be liable for loss or damage to any shipments which (collectively, "Excluded Shipments"):

1. are canceled by ZipSendr or by you pursuant to this TOS.

2. are damaged or destroyed as a result of handling or inspection by the sender or recipient.

3. are pre-packaged by you, and that ZipSendr and its representatives not open, repackage, or otherwise handle except as necessary to deliver the shipment to a carrier, or ZipSendr reasonably believes that you intend for the shipment to be delivered to the carrier "as is," without additional packaging or repackaging (the foregoing, collectively, "Pre-Packaged Shipments").

4. which are marked as "delivered" or “complete” by the carrier.

5. which are lost or damaged as a result of a "force majeure" event or "act of God," including without limitation severe weather, war, or riot.

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Claims Procedure for Shipments

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If a shipment is lost or damaged while in the Carrier’s Possession, you may file a claim with the Carrier for reimbursement and ZipSendr will assist in the process. You may only file one claim per shipment. For damaged shipments, all claims must be submitted within 48 hours of the delivery date for domestic shipments.  A claim filed directly with the Carrier nullifies any such claim with ZipSendr for same shipment. For purposes hereof, an item shall be deemed to be in "ZipSendr's Possession" from the point the Carrier collects the item from you until the item reaches the end destination via one of our Carrier partners. Any insurance must be purchased separately from an insurance provider.

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For lost shipments which you report to ZipSendr, ZipSendr will conduct an initial investigation to locate lost packages, including by contacting any Carrier, the sender, or the recipient as necessary. If ZipSendr cannot locate the package within 10 business days, ZipSendr will send or electronically provide a "Loss Claim Form" to the sender to officially open the claim. If ZipSendr is able to recover a package, ZipSendr will return the package to the sender and reimburse you for the actual cost of shipping billed to the sender.

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Supporting documents must be provided to ZipSendr within 7 days of receipt of a Loss Claim Form. The original receipt of the shipping label and an image or photograph of the damaged or non-delivered item may be required when filing a claim. If the recipient accepts the shipment without noting any damage on the delivery record, we will assume the shipment was delivered in good condition. In order for us to consider a claim for damage, the contents, original shipping cartons, and original packing must be available to us for inspection and retained until the claim is resolved. Written documentation (such as a receipt, invoice or quote for repair services) showing the actual purchase cost of the items or the reasonable cost to repair or replace such a lost or damaged item supporting the amount of a claim will also be required. All supporting documentation must be submitted within 7 days of claim initiation and maintained by the sender until the claim is resolved. If a lost item which is the subject of a claim is recovered during the claim process, the current claim shall expire, and within 7 days of such expiration, you may submit a subsequent claim for damage, if applicable, as set forth above.

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Most claims are resolved within 15 to 30 business days; however, some claims have longer resolutions times due to the time required to investigate the claim. ZipSendr shall take all reasonable efforts to resolve a claim as soon as is practical, provided that ZipSendr shall have at least 10 business days from initial receipt of a claim to respond.

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Your acceptance of reimbursement for a claim ("Resolution") will extinguish any other rights you may have for loss or damage the shipment which is subject to that claim, and if such shipment is recovered following Resolution, you acknowledge and agree that ZipSendr has no obligation to return such shipment to you or to pay you any additional amounts with respect to such shipment, and ZipSendr shall have the express right to reclaim or pick up such shipment from wherever the shipment is located.

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Referrals.

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From time to time, ZipSendr may offer a referral program which enables you to earn credits or “Zipoints” redeemable for ZipSendr services by sharing a unique referral link provided to you by ZipSendr ("Referral Link") with your friends. For more information on how to join our referral program, please visit our referral FAQ page. Referral links may only be used for personal purposes and may not be used commercially.

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To qualify for credits, the referred customer must be a new customer of ZipSendr and use your Referral Link to sign up for the Services. You may not collect referrals by:

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1. self-referring by using multiple or false names, identities, accounts or email addresses;

2. referring anyone who is an existing ZipSendr customer, including an existing customer with an account under an alternate email address;

3. using spam or sending unsolicited emails to persons they don't personally know to collect referrals, or otherwise violating any applicable law, rule, regulation or third-party terms of use;

4. posting on message boards, public forums, coupon sites or other online venues;

5. permitting another individual to use the referring customer's account;

6. referring fake people to ZipSendr, impersonating another person, or otherwise providing ZipSendr with false or misleading information;

7. using the Referral Link in any manner that is disparaging or that otherwise portrays ZipSendr in a negative light; or

8. referring customers in violation of any other restriction we impose on participants in our referral program in our discretion upon prior notice.

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If ZipSendr determines in its sole discretion that there has been a violation of these terms, ZipSendr reserves the right to cancel or rescind any accrued credits and/or determine that either or both the referred customer and referring customer are ineligible to participate in this or future offers. Referring customers may also be liable for civil and/or criminal penalties under applicable law.

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ZipSendr reserves the right to void, verify or adjust credits at any time prior to or following posting and redemption.

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By acquiring Zipoints, you agree and acknowledge that ZipSendr is granting you a limited, revocable license to a digital item, and that the credits are not your personal property. Except as explicitly provided herein, your Referral Link and credits are non-transferable. You are responsible for keeping track of the credits in your account and notifying us of any discrepancy. You may be required to pay taxes, and we may be required to withhold taxes, on the value of redeemed credits if the value exceeds certain thresholds.

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Credits cannot be applied to previous shipments and are not redeemable for cash. This referral program is subject to restriction, modification, suspension or termination at any time upon notice to you in ZipSendr's sole discretion. We may provide such notice in any way compliant with applicable law including via email to the last email address you provided to us, by amending this TOS, or posting a change to our referral program FAQ page. All credits are voided immediately upon termination of our referral program.

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Mobile Services.

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The Service includes certain services that are available via a mobile device, including (i) the ability to upload content to the Service via a mobile device, (ii) the ability to browse the Service and the Site from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the "Mobile Services"). To the extent you access the Service through a mobile device, your wireless service carrier's standard charges, data rates and other fees may apply.

In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. By using the Mobile Services, you agree that we may communicate with you regarding ZipSendr and other entities by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us. You agree that as part of the registration process, ZipSendr may request that you verify your mobile device via SMS. In the event you change or deactivate your mobile telephone number, you agree to promptly update your ZipSendr account information to ensure that your messages are not sent to the person that acquires your old number.

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Do I have to grant any licenses to ZipSendr or to other users?

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Anything you post, upload, share, store, or otherwise provide through the Services is your "User Submission." Please note that the following license is subject to our Privacy Policy to the extent it relates to User Submissions that are also your personally-identifiable information.

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You hereby grant ZipSendr a license to translate, modify (for technical purposes, for example making sure your content is viewable on an iPhone as well as a computer) and reproduce and otherwise act with respect to such User Submissions, in each case to enable us to provide and operate the Services. You agree that the license you grant is royalty-free, perpetual, irrevocable, and worldwide. This is a license only – your ownership in User Submissions is not affected.

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Finally, you understand and agree that ZipSendr, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Services.

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What do I need to know about interacting with Couriers and other third parties through ZipSendr?

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The Services may contain links or connections to Couriers or other third-party websites or services that are not owned or controlled by ZipSendr. Our display on or through the Services of delivery service options offered by third parties does not in any way imply, suggest, or constitute any sponsorship or approval of us by any such Courier or any affiliation between any such Courier and us. Our display of specific options does not suggest a recommendation by us of the Courier or its delivery options. You agree that we are in no way responsible for the accuracy, timeliness or completeness of information it may obtain from these Couriers. Your interaction with any Courier or other third party found on or through our Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, is solely at your own risk. You agree that ZipSendr will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any Courier or other third party or for any personal injuries, death, property damage, or other damages or expenses resulting in any manner from your interactions with any Courier.

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You agree to abide by the terms or conditions of purchase imposed by any Courier with whom you elect to deal. The circumvention of a Courier's rules is prohibited. The use of prohibited practices may result in the termination of your account on the Services, the Courier taking actions including the cancellation of a service order, denied delivery, additional charges to your credit card, additional charges collected at the delivery or collection, or future invoicing.

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When you access third party websites or use third party services, you accept that there are risks in doing so, and that ZipSendr is not responsible for such risks. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. ZipSendr has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Services. In addition, ZipSendr will not and cannot monitor, verify, censor or edit the content of any third-party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

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Any information or content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such content originated, and you access all such information and content at your own risk, and we aren't liable for any errors or omissions in that information or content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can't guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services.

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If there is a dispute between participants on this site, or between users and Couriers or any other third party, you agree that ZipSendr is under no obligation to become involved. In the event that you have a dispute with one or more other users or carriers, you release ZipSendr, its officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which, if known by him or her must have materially affected his or her settlement with the debtor."

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Prohibited Shipments; Limitations on Shipments.

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You may not tender for shipment any of the following prohibited items ("Prohibited Items"):

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1. Cash and currency.

2. Live animals, except as provided in the Live Animals and Ornamental Marine Life (Including Live Fish) section. (Edible seafood, such as live lobsters, crabs or other types of fish and shellfish for human consumption, is acceptable, provided the shipper is in compliance with all local, state and federal laws.)

3. Animal carcasses. (Animal heads and other parts for taxidermy may be accepted but must be properly packaged. This restriction does not apply to properly packaged meat or poultry products intended for human consumption.)

4. Human corpses, human body parts, human embryos, or cremated or disinterred human remains.

5. Shipments that require us to obtain a local, state or federal license for their transportation. Some examples are Prescription Drugs and Rx. Shipments that may cause damage or delay to equipment, personnel or other shipments

6. Lottery tickets and gambling devices where prohibited by law.

7. Hazardous waste. This includes, but is not limited to, used hypodermic needles or syringes transported for sterilization, recycling, disposal or for any other purpose, or other medical waste.

8. Hazardous materials of any sort.

9. Packages that are wet, leaking or emit an odor of any kind.

10. Live insects.

11. Items or commodities that are prohibited to either be possessed or shipped by applicable local, state or federal law.

12. Waste or garbage for disposal.

13. Firearms.

14. Alcohol or alcoholic beverages, unless authorized by State, County, and Local regulations.

15. Flammable liquids or items of sort.

16. Any other items prohibited by law as detailed by our partners FedEx, UPS, USPS, DHL, or any of our other carrier partners.

You hereby represent and warrant that (i) none of your shipments contain any illegal, hazardous or Prohibited Items and (ii) you will comply with all applicable shipping laws, including 49 C.F.R. and federal Hazardous Materials Regulations. You agree to reimburse ZipSendr for any expenses or costs, including consequential damages, we or anyone else may incur as a result of a breach of the foregoing representation and warranty.

We reserve the right, but have no obligation, to open and inspect your Full-Service shipment at any time, take photographs of the items in your Full-Service shipment for our internal use to provide the Services, and may permit and/or contact government authorities to carry out such inspections and seize shipments as they may consider appropriate. We reserve the right to reject, suspend, or cancel the shipment or carriage of any Prohibited Items, or any shipment that ZipSendr believes may contain materials that may damage other shipments or that may constitute a risk to our equipment or employees or to those of our service providers. We may or may not notify you of any of the foregoing and we are not responsible for and hereby disclaim any liability relating to any non-delivery of any items that are prohibited by this TOS or by law and any such items may be turned over to authorities, discarded, or returned to the sender (in each case in ZipSendr's sole discretion). You may request that ZipSendr and its agents or third-party business partners not open, remove packaging, or otherwise inspect your Pre-Packaged Shipment (defined herein). By doing so, you waive any right to reimbursement for loss or damage to your shipment, as further specified in this TOS. However, you acknowledge and agree that ZipSendr (and its agents or third-party business partners) may take such actions with respect to your shipment, even if you request otherwise, if ZipSendr determines in its sole discretion that such action is necessary to assess compliance with this TOS or is otherwise required by applicable law or regulation. You acknowledge and agree that you, and not ZipSendr, are solely responsible for your compliance with this TOS, including without limitation the AUP. ZipSendr is not liable for damage to your shipment (including a Pre-Packaged Shipment) or any harm to a person which results from your non-compliance with this TOS.

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You acknowledge that ZipSendr or its third-party representatives may reject, cancel, or suspend the shipment or carriage of any item tendered for shipment using the Full-Service option which exceeds the then-current size and weight limits for Full-Service shipments as described within the Service, or for which inaccurate or incomplete shipment information is provided (each, a "Non-Conforming Shipment") at any time. ZipSendr will notify you in the event that ZipSendr deems an item to be a Non-Conforming Shipment, and will retain such Non-Conforming Item at ZipSendr's local facility until (i) you have the Non-Conforming Shipment picked up from the designated ZipSendr facility during posted hours, (ii) you elect to have the Non-Conforming Shipment returned to you by a courier, or (iii) until 20 business days have passed since you tendered the Non-Conforming Shipment for shipment, at which time ZipSendr may discard or dispose of the item at its discretion.

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